FAQ - General questions

Are you not satisfied? Then you will get your money back. Send your items back to Travellife for free within 30 days. You do not need a reason for this. We do ask you to return the product in its original state and packaging. After receiving your return, we will refund the purchase amount within 14 days back into your account. Would you like to register a product for return? Click here and then click on 'view order' to return your order.

If you are returning your order within 30 days, then returning is completely free. Would you like to return your order? Register your return here.

To make the exchange process as quick as possible, we advise you to return your product(s) and place a new order.

All our products come with a standard 2-year warranty. Would you like to enjoy your purchase for even longer? Then take advantage of our temporary offer of an extra year's warranty. This offer is only valid on Travellife products purchased between May 1, 2025, and December 31, 2025.

Did you purchase a product through a Travellife partner? Register your purchased product(s) using the form here and extend your 2-year warranty by an extra year. If you purchased a product through our webshop at www.mytravellife.eu, registration is not necessary. You will automatically benefit from the extended warranty.

Please contact the partner from whom you purchased the product. Did you purchase the product via our webshop at www.mytravellife.eu? If so, please contact us via the contact form.

Warranty conditions:

• The warranty is only valid within the specified warranty period of 2 years standard or 2 + 1 with extended warranty under the promotional conditions;
• You have a valid proof of purchase, such as the receipt from the point of sale or an order confirmation by email if you purchased the product via the webshop at www.mytravellife.eu. If you purchased the product via a Travellife partner, you will also need the registration certificate by email to make use of the extended warranty;
• The warranty does not apply in the event of wear and tear or improper use of the products.

We want to solve this for you in the best possible way. If you bought the item through this website, please contact us via our contact form. You will usually receive a reply within 3-5 working days. If you bought your Travellife products in a shop, please contact this shop. They will be happy to help you.

Please contact us via the contact form. We will then be able to help you as best we can and, if necessary, give you a cost indication.

We will refund your purchase amount within 14 days after receiving your return.

Shipping is free! Yes, you read that correctly. For orders over €50, Travellife delivers its products for free. For amounts below €50, the shipping costs of €6,95 are for your own account.

Do you order before 12 PM? Then your Travellife product will be shipped the same day free of charge*. The package will be delivered by DHL within 3 working days.

*For orders over €50,-

We understand that you want to enjoy your product as soon as possible. Therefore, you will receive a live tracking code. This way you know when DHL will deliver your package.

Yes, this is possible if the order has not been shipped yet. You can do this in your account.

We accept payments with iDEAL, Bancontact, creditcard and payments via bank transfer. Mollie Payments, the largest online payment provider in the Netherlands, processes the payments. This way you know that your payment is safe and secure.

There might be a malfunction on the website or at the bank, but maybe you forgot to fill in a field or you might not have accepted the necessary cookies. Check your cookie settings and see if the page is complete. Cannot work it out? Reach out to us by e-mail or fill in the contact form.